Returns & Exchanges
At JOCKMAIL, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached; please ensure that hygiene stickers remain intact for all underwear and swimwear products.
Ship the Package
Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing