Frequently Asked Questions
Everything you need to know about your JOCKMAIL experience
How do I determine the right size for me?
Since our garments are designed with a precision fit, we recommend referring to the detailed Size Guide found on each product page. If you are between sizes, we generally suggest sizing up for maximum comfort.
What is your return and exchange policy?
We offer a 30-day return window for most items. Due to hygiene standards in the fashion industry, underwear and swimwear must be returned unworn, unwashed, and in their original packaging with all tags attached.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-7 business days. International shipping times vary by location but generally take 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What materials are used in JOCKMAIL products?
We prioritize comfort and durability using premium blends of combed cotton, breathable modal, and high-grade elastane to ensure a perfect fit that retains its shape wash after wash.
Do you offer discreet packaging?
Yes, we value your privacy. All orders are shipped in plain, unmarked mailers or boxes that do not disclose the specific contents of the package.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.